How can we help?
Set up guide, answers to common questions, and a real person when you need one.
Email support
Write to support@gdigital.pk with your store address. We reply within one business day, usually sooner.
Setup help
Stuck on the theme editor or your first popup? Email us and we will walk you through it or set it up with you.
Data requests
To export or delete data, email us or use Shopify's customer privacy tools. See the privacy policy.
Up and running in five minutes
Install the app
Install DeadCart from the Shopify App Store and approve the permissions. You land on the app's home page in your Shopify admin.
About 1 minSwitch on the app embed
On the home page, click Open theme editor. In App embeds, turn on DeadCart and click Save. The home page shows “The popup is live” once a shopper has loaded your store.
About 30 secChoose when the popup shows
Open Settings → Popup. Pick one trigger (for example “Shopper adds an item to the cart”), then set the discount, the expiry and the consent text.
About 1 minDesign the popup
Open Popup design to choose a layout and colours, add an image and edit every word. The live preview shows exactly what shoppers will see. Use the Arabic template for right-to-left stores.
About 2 minFollow up on WhatsApp
Open Abandoned carts. When a signed-up shopper leaves without ordering, their cart appears after the time you set. Click Open WhatsApp, check the message and send it.
Every day
Common questions
The popup does not appear on my store
Check that the app embed is switched on and saved in the theme editor, and that the popup is switched on in Settings. Each shopper sees it at most once per visit, and not again after signing up. To see why it isn't showing, open your store with ?wa_debug=1 at the end of the address and look at the browser console.
A shopper signed up but their cart is not in Abandoned carts
A cart appears after the abandonment time in Settings → Abandonment, counted from the shopper's last activity, and only if it has items (or if you follow up on empty signups). Shoppers who ordered recently are skipped. The cart is tracked in the browser where they signed up.
The discount code does not apply at checkout
Check the code has not expired or been used, that the cart meets the minimum subtotal in Settings → Discount, and whether it may be combined with other discounts that are already applied.
The popup is paused
Your plan's signups for this month are used up. It switches back on at the start of next month, or straight away if you upgrade on the Plan page.
Still stuck? Email support@gdigital.pk.